Published: Fri, December 07, 2018
IT | By Darin Griffith

Thousands of Northern Ireland O2 customers lose data services over technical issue

Thousands of Northern Ireland O2 customers lose data services over technical issue

The mega network service company confirmed the issues on Twitter, when it posted: "Our technical teams are investigating reports of issues when using data".

An additional seven million customers of Sky, Tesco, Giffgaff, and Lycamobile, which O2 provides services for, are also impacted.

The problems seem to have started at around 8:00 AM this morning and are ongoing at the time this article was posted.

"One of our 3rd party suppliers has identified a software issue in their system".

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Mark Evans, the CEO of Telefonica (O2) said: "I want to let our customers know how sorry I am for the impact our network data issue has had on them, and reassure them that our teams, together with Ericsson, are doing everything we can. We apologise to our customers for any inconvenience". "We fully appreciate it's been a poor experience and we are really sorry".

The network problems have affected more than O2 customers, hitting other services that rely on the data.

Once those are taken into account, up to 32 million customers are affected.

O2 says it is trying to resolve the issue as fast as possible.

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"Our technical teams are working with their teams to ensure this is fixed as quickly as possible".

TFL said: "The company that updates the data to our network of Countdown Systems is now experiencing difficulties in providing this service". The Register understands the Countdown service's SIMcards are on the O2 network as is the iBus system, which tracks the location of all of London's 7000+ buses. "This issue is being investigated".

The company have so far not said anything about whether they would be giving customers compensation for the outage.

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